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Please note that a return is made in case of any of the following:

  •     If the product delivered is in damaged condition.
  •     If the wrong product is delivered

In case you want to return any item, you are requested to contact us and we might do any of the following as per your advice:
You should report the damage to our email  or  phone no. within three days from the date of Delivery. You should send the request for replacement and photograph of the damaged item to our e-mail.

Once the replacement request is approved by our technical team, the same will be intimated you andYou can send back the item immediately. Upon safe arrival of the item, a refund will be issued for the cost of the item after deducting the shipment charges. We can resend the items back to you without any additional cost.

You can also hand over the damaged item to the nearest KAIRALI Showroom and get the replacement from there.

Important: HDCK Ltd would not be responsible for the loss of item being returned by you, during transit. Therefore, it is your responsibility to ensure safe and secure delivery of the returned item to us. For any further assistance, please contact us through e-mail or through phone.


  •     The  actual color and shape of the figures may slightly vary from the one shown in the product listing. Such variations will not be considered as damage.
  •     Damage intimation received after 3 working days from the date of delivery confirmation from the courier, will not be accepted for replacement
  •     No cash refund will be given.
  •     The  product of same type as that of the original purchase will only be given as replacement
  •     Damage occurred due to mishandling will not be accepted.
  •     Return will not be accepted If Price tag, stickers , hollowgram etc. are removed/ damaged